Our stylists work very hard to communicate effectively and set expectations for the outcome of your service, but sometimes things don’t go as planned. At DC Salon we are committed to ensuring that you love your hair! If you are not completely satisfied with your service, we are happy to offer a redo within 7 days of your original appointment at no additional cost to you.

A redo is not applicable if the dissatisfaction is due to a change of mind after the service has been completed or if the instructions provided at the time of the original service were not followed. Services performed by other salons or self-adjustments will void eligibility for a redo. No refunds will be issued.

We appreciate your trust in us and we are here to work with you to ensure that your experience meets your expectations. Please do not hesitate to contact us with any questions.